Latest updates for Complaint Handling

Fresh curated links around Complaint Handling are collected here so marketers can spot useful updates and turn timely ideas into posts faster.

Recent items include:

  • Guidance: Redress of individual grievances: service complaints (JSP 831)
  • Employee Use of Design Thinking to Address Customer Complaints
  • Have a travel problem? Here's how to write an effective complaint letter

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Fresh articles and ideas

Recent curated links from global sources. Generate one free draft from any story, then use SocialBu to schedule and refine your content calendar.

gov.uk /1 week ago

Guidance: Redress of individual grievances: service complaints (JSP 831)

A guide for Ministry of Defence (MOD) service and civilian personnel on the application of policy for service complaints.

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hospitalitynet.org /1 month ago

Employee Use of Design Thinking to Address Customer Complaints

A structured guide applying Design Thinking's five stages to help hotel employees evaluate brainstormed ideas and develop testable solutions for reducing guest complaints.

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thepointsguy.com /1 month ago

Have a travel problem? Here's how to write an effective complaint letter

Writing a successful complaint letter when your travels go wrong is hard. Here's our guide to making sure you get the resolution you want.

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askamanager.org /1 month ago

how can I encourage my staff to bring me complaints?

A reader writes: I’m relatively new to management. All of my friends who have been people managers say the worst part of their day is dealing with people who do nothing but complai...

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insurancejournal.com /1 month ago

Insurance Again Dominates Number of Complaints to Oregon Consumer Advocates

Insurance continued to be the biggest generator of complaints to the Oregon Division of Financial Regulation, according to the division, which reported it recovered $3.88 million t...

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rte.ie /1 month ago

Over 4,000 complaints made to European Consumer Centre

The European Consumer Centre Ireland handled 4,182 complaints last year, and recovered €421,000 for Irish and other consumers from businesses across European Union.

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insurancejournal.com /1 month ago

Insurance Again Dominates Number of Complaints to Oregon Consumer Advocates

Insurance continued to be the biggest generator of complaints to the Oregon Division of Financial Regulation, according to the division, which reported it recovered $3.88 million t...

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nwitimes.com /4 weeks ago

Your consumer complaints are piling up. Here’s what I’m hearing | Davich

A 94-year-old without phone service. An $88 Xfinity refund. A complaint about an elderly couple’s treatment at a Portage restaurant. And a Gary resident wondering about a leaning u...

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insurancebusinessmag.com /1 month ago

Insurance sector records 665,000 complaints, travel bucking the trend

Motor volumes fell 7.8% in H2 2025 but travel rose 19%, as the FCA revised its figures following a reporting error

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malaymail.com /3 weeks ago

‘Use official complaints channel’: Fahmi urges public to report ethical media concerns to Malaysian Media Council

SHAH ALAM, Oct 3 — Members of the public who have complaints regarding the ethics of local media reporting can cha...

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valueresearchonline.com /2 weeks ago

Policyholders win 63% of complaints against insurers

IRDA data shows policyholders won most complaints against insurers in FY26, from Bima Bharosa to the ombudsman and courts. Why a denied claim is worth fighting.

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writeoutloud.net /3 days ago

Cybercrimes

Complaint Regarding Inadequate Response to Cyberbullying Report – Demand for Reopening and Pro...

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thecentersquare.com /1 month ago

Complaint filed against Milwaukee eleciton officials after primary issues

(The Center Square) – A complaint was filed against the Milwaukee Elections Commission for its handling of the Aug. 11 primary after the Wisconsin Elections Commission chose not to...

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deccanchronicle.com /4 days ago

Complaint In Two Inks 'Rejected'

The complaint submitted by the victim, journalist Sudhakar Goud, was written in two colours. He alleged police refused to accept it and asked him to come to the station in person t...

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scmp.com /1 month ago

Top official to determine responsible department in complex 1823 cases

A top official will determine where responsibility lies when a public complaint spans multiple departments under a new handling mechanism for the 1823 hotline, set to be implemente...

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lada.kz /1 week ago

Врач отказал в приёме или не дал направление — куда жаловаться в Актау

Если в поликлинике отказывают в приеме, не дают направление на обследование или пациент недоволен качеством медицинской помощи, решить проблему можно на месте. Директор Мангистауск...

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blog.saginfotech.com /1 month ago

Income Tax Portal Allows Taxpayers to File Corruption & Harassment Complaints Online

The e-filing portal can now be used by taxpayers to file complaints against income tax officials for corruption, misbehaviour, harassment, and sexual harassment. The facility allow...

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loyaltylobby.com /6 days ago

Compensation Clinic: Cathay Pacific’s Horrible Regional Business Class & Service Failures

This week’s Compensation Clinic covers several service deficiencies at Cathay Pacific, as well as a complaint about the Regional “Business Class” Cathay offers on some routes. Read...

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investmentweek.co.uk /2 weeks ago

FCA annual meeting dominated by whistleblower handling criticism

The Financial Conduct Authority's annual public meeting for 2026 was dominated by criticism over the regulator's handling of whistleblowers.

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insurancebusinessmag.com /1 month ago

Insurance complaints fall - but one line bucks the trend

One sector's complaints rose 19.4% in H2 2025 - the only insurance line to increase - while every other product fell. The trends carry different implications at renewal

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entrepreneur.com /1 week ago

Better Messaging Only Gets You So Far. Before You Change Your Marketing, Learn From Your Customers’ Complaints.

Better messaging can't repair a bad customer experience. Sometimes the smartest marketing move is solving the problem behind the complaints.

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investmentweek.co.uk /1 day ago

FCA records rise in complaints with investment product complaints up 25%

Financial services firms reported 1.85 million complaints to the Financial Conduct Authority between January and June this year, up 6.3% from H2 2025.

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insurancebusinessmag.com /1 month ago

FCA misconduct rules take effect today

Jacqueline Girow says firms will struggle in September if they can't say how a complaint gets handled

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businessinsider.com /4 weeks ago

The customer isn't always right. At least according to Lufthansa's viral complaint clapback.

Lufthansa sarcastically replied to a user's complaint on X before apologizing. PR experts explained why it might have backfired.

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Sources covering Complaint Handling

askamanager.org

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scmp.com

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blog.saginfotech.com

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feeds.businessinsider.com

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loyaltylobby.com

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thepointsguy.com

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