Social Media Ideas for Communication And Patient Experience

Improving the Patient Experience Across Access, Communication, and Continuity of Care

For the most part, the days of having no choice in your healthcare provider other than the only one in your area are gone. It’s becoming very common for people to not only have mor...

How Healthcare Organizations Can Improve Patient Experiences and Clinician Workflows

Patients expect the same kind of service from healthcare organizations that they get from airlines and their banks. They increasingly demand digital approaches to scheduling, askin...

8 Voice of Customer Best Practices in Healthcare

TL;DR Voice of Customer best practices in healthcare go beyond survey design. They cover who you listen to, when, how feedback is stored compliantly, and what happens after a s...

Measuring Patient Engagement and Satisfaction Outcomes in a Hospital or Health System

All of the work that we put into our organizations to improve the level of care and lives of our staff and our patients doesn’t mean anything if we can’t prove that it’s working. P...

Doctor Answering Service for Better Patient Experience in U.S. Clinics

In many U.S. healthcare settings, communication speed shapes patient trust. When calls go unanswered or delayed, patients often feel ignored […] Magellan Solutions - Call Center |...

Patient engagement software options for healthcare teams (2026)

A structured comparison of leading patient engagement platforms to help healthcare operations and IT leaders make a confident, informed decision. Scheduling backlogs, stretched adm...

When Patients Understand, Hospitals Grow

Hospitals who prioritize patient understanding achieve better operational outcomes. Higher surgical conversion rates, increased patient retention, and repeat engagement produce mea...

VoC Survey Questions for Healthcare: By Care Stage

TL;DR VoC survey questions for healthcare produce more reliable patient feedback data when they are mapped to specific care stages (pre-visit, registration, clinical care, disc...

Patient experience spotlight: Emily Mars

Every month, Akron Children’s recognizes an employee for providing an outstanding patient experience. Our most recent honoree is Emily Mars, speech therapist at Akron Children’s Re...

Correctional Nurse Practice Update:  Communication Behind the Wall: Building More Effective Interactions

Communication is a major component of correctional nursing practice. Thoughtful, intentional communication strengthens the therapeutic relationship and supports safe, effective pat...

<![CDATA[How Behavioral and Engagement Insights Improve Persistence in Patient Support Programs]]>

Patients Have Spoken: 5 Hard Truths About Healthcare Patient Experience in the Age of AI

New global research from Salesforce reveals what patients really want from AI, and the gap between expectation and reality is wider than most providers think.

Integrating Patient-Generated Data Into Clinical Workflows

Not only are healthcare organizations gaining more and more health data, patients are also actively adding to it by generating their own data. The general public is becoming increa...

<![CDATA[The Industry’s Communication and Engagement with FDA]]>

Healthcare Interoperability Improves Care and Patient Experiences

Imagine someone suffering an injury while on vacation. They receive treatment at the nearest emergency department, where they are instructed to follow up with their primary care ph...

Industry Voices—A healthcare experience that is as seamless as it is soulful

Patients and their loved ones are too often navigating a fragmented system while carrying the emotional weight that comes with a diagnosis or uncertainty, writes Ascension SVP and...

A single question leads to better patient experience in the Emergency Department

HN Summary • A Nurse Practitioner (NP) pilot in Niagara Health’s ED has significantly reduced wait times and improved patient experience, with physician assessment times dropping b...

12 Best Healthcare Experience Management Tools for 2026

The best healthcare experience management software in 2026 includes Zonka Feedback, Press Ganey, Qualtrics, Medallia, and NexHealth. These platforms collect patient and staff feedb...

The Role of Technology in Addressing Health Equity, Accessibility, and Digital Literacy Among Diverse Patient Population...

When we talk about improving healthcare, there are many, many different avenues and aspects to work on. Despite the method, the goal is always to make sure people have safe and rel...

Correctional Nurse Practice Update:  Communication Behind the Wall: Common Pitfalls in Everyday Interactions

Communication is a central part of nursing practice. It includes not only the words we choose, but how those words are delivered in the moment. In correctional settings, nurses oft...

Timing Meets Context: Aligning Patients and Providers with AI-Enabled Omnichannel Engagement

When awareness is timely, aligned, and delivered through trusted channels, such as EHR systems or digital media, it strengthens every step of the patient journey, especially unders...

How an Answering Service for Medical Offices Improves Patient Communication Across Asia Pacific Clinics

Magellan Solutions - Call Center | BPO | KPO | Outsourcing

Responsive Medical Phone Answering Service Solutions Elevating Patient Experience

When it comes to managing chronic conditions, people can count on healthcare providers for help. Healthcare providers are also excellent […] Magellan Solutions - Call Center | BPO...

How to build a customer communication management strategy

Master the strategy, tools, and workflows that turn fragmented customer communications into a consistent, measurable competitive advantage. Your customers receive a promotional ema...