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Healthcare teams are being asked to do more with less. Staffing shortages, rising patient volumes, and growing expectations around patient experience are putting pressure on every...
TL;DR Voice of Customer best practices in healthcare go beyond survey design. They cover who you listen to, when, how feedback is stored compliantly, and what happens after a s...
In our recent interview at the AMGA 2026 conference, Mayank Pant, Executive Vice President of Product Management at IKS Health, focuses on making patient engagement effective. IKS...
TL;DR Healthcare organizations collect patient feedback through HCAHPS, CAHPS, post-visit surveys, patient satisfaction surveys, and online reviews. Most track scores. Few anal...
In many U.S. healthcare settings, communication speed shapes patient trust. When calls go unanswered or delayed, patients often feel ignored […] Magellan Solutions - Call Center |...
A structured comparison of leading patient engagement platforms to help healthcare operations and IT leaders make a confident, informed decision. Scheduling backlogs, stretched adm...
Digitization has certainly cut down on the paperwork glut in healthcare. But if that’s the extent of technology’s impact on the patient experience, it’s clearly not enough. The po...
The patient’s voice should be an entry point and not a barrier to better compliance and health outcomes. A nurse practitioner outlines a protocol for a frank exam-room exchange tha...
Hospitals who prioritize patient understanding achieve better operational outcomes. Higher surgical conversion rates, increased patient retention, and repeat engagement produce mea...
Traditional call centers often fail to meet customer expectations related to speed, flexibility and the ability to properly address concerns. In healthcare, where the cost of care...
According to the Center for Health Care Strategies, nine out of 10 adults struggle with health literacy in the United States.Published literature has shown the level of a patient’s...
According to the Center for Health Care Strategies, nine out of 10 adults struggle with health literacy in the United States.Published literature has shown the level of a patient’s...
Digital channels continue to expand communication between health systems and patients, but the phone remains a critical point of contact across the entire patient journey. Patients...
A Bioethical and Relational Perspective The word “communicate” comes from the Latin communicare, which means “to share,” “to make known,” or “to bring together.” This verb derives...
Communication is often spoken about as an adjunct to clinical care – Cat Edney explains why it should be at the very heart of modern dentistry. Communication is discussed as an add...
Telehealth providers across APAC and global markets face a clear challenge. Patients expect quick responses, accurate information, and reliable access […] Magellan Solutions - Call...
A patient nods. You explain the diagnosis. You review the plan. You answer questions. You feel like the visit went well. “Any questions?” you ask. “No, I am good.” They leave. And...
A patient nods. You explain the diagnosis. You review the plan. You answer questions. You feel like the visit went well. “Any questions?” you ask. “No, I am good.” They leave. And...
It’s a scenario that feels familiar for patients who’ve interacted with a medical provider over the phone: A call to schedule an appointment can turn into a long queue, with limite...
Around the world, according to Mike Brandofino, President and Chief Operating Officer of Caregility, declines in clinical staff are leading to declines in the quality of care and t...
For hospitals looking for ways to actually celebrate, support, and retain nurses, improving communication is one of the most immediate and controllable places to start. The post Wa...
In today’s fast-paced health care environment, many clinicians face overwhelming demands: packed schedules, electronic documentation, administrative pressures, and institutional pr...
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