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The Commission for Complaints for Telecom-television Services (CCTS) has released its latest annual report analyzing how well Canada’s telecom companies are handling complaints. In...
GATINEAU — Canada’s telecommunications and broadcasting regulator is launching a consultation to review its consumer protection codes, with the goal of simplifying and combining th...
Rogers Communications Inc. is the latest of Canada’s Big Three telecommunications providers to receive a rebuke from the CRTC over new fees introduced despite a policy meant to pro...
The CRTC is launching a review to determine if the Big Three carriers (Bell, Rogers, Telus) have violated its new rules banning junk fees. The CRTC announced the consultation on Tu...
Complaints included processing delays with income tax forms, excessive call wait times and inaccurate or unclear information from agents
The Canadian Radio-television and Telecommunications Commission (CRTC) has given Bell and Telus until June 17 to respond to its requests for information regarding the carriers’ rec...
Unclear recourse options are leaving taxpayers without timely resolutions
The government says it will issue a new policy direction to the CRTC for implementing the Online Streaming Act, and provide $600 million to Canada’s audio and audiovisual sectors.
Rogers, Bell, and Telus have all told the CRTC they will continue charging new fees, claiming that they’re exempt from the commission’s ban on junk fees. The CRTC officially implem...
Well, the day is finally here. The Canadian Radio-television and Telecommunications Commission’s (CRTC) new rules prohibiting activation fees are now in effect. Several Canadian ca...
The Canadian Radio-television and Telecommunications Commission (CRTC) sent a letter to Rogers over the carrier’s new price hike and asked it to answer questions about the increase...
On Tuesday, Telus announced that it will implement a $15 SIM fee that would replace the $80 connection fee on June 11. However, that SIM fee may also violate the CRTC’s upcoming ru...
MONTREAL — Cogeco Communications Inc. and Cogeco Inc. say they expect to take a non-cash impairment charge of about $1.7 billion related to its U.S. telecommunications segment. The...
Industry, labor, and business groups urge FCC to reject the proposal.
Canadian Radio-television and Telecommunications Commission (CRTC) has announced that large streaming services must contribute 15 per cent of their Canadian revenues to Canadian co...
The development comes amid persistent complaints by telecom users over issues such as dropped calls, network congestion, poor voice quality and slow internet connectivity across pa...
Rogers and its sub-brand Fido have seemingly lowered their device shipping fees amid the ongoing scrutiny from the CRTC. Rogers started to charge a staggering $25 fee in 2024 to ha...
The cable company and the Appalachian Power Company have been unable to resolve a dispute over pole replacement costs
Providers say the audit process costs more to defend than it recovers - and want the FCC to fix it.
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