Good claims handling has become a competitive advantage
As claims grow more complex and more consequential, the profession needs to rethink what good claims management looks like
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As claims grow more complex and more consequential, the profession needs to rethink what good claims management looks like
The trade body says deductibles, duplicate filings and coverage determinations, not bad faith, account for many claims closed without payment
Claims data is revealing patterns that risk registers often miss. Two experts explain why that matters
Sixteen US insurance carriers have earned Insurance Business America’s 5-Star Claims designation for 2026, as rated by brokers across the country on claims management, communicatio...
One insurer has enacted a new claims charter
Insurers reject one in 12 claims and pay 71 paise per rupee claimed. The managed care model promises to fix that. Here is what it solves and what it quietly relocates.
New claims data reveals which costs are climbing fastest and which clients need the most guidance
Communication gaps, inconsistent handling and outdated processes are reshaping how brokers and clients experience claims
Cumulative trauma claims have risen sharply in recent years and they are driving changes in claim characteristics, costs and claim outcomes, a new report shows. The Workers’ Compen...
Marsh's annual claims report reveals a 34% surge in global W&I notifications, and a pricing correction that underwriters say still hasn't gone far enough
Marsh's annual claims report reveals a 34% surge in global W&I notifications, a 150% spike in the UK, and a pricing correction that underwriters say still hasn't gone far enoug...
A new claims study maps where deal-insurance payouts are rising fastest – and why
A new claims study maps where deal-insurance payouts are rising fastest – and why
U.S. claim volume fell 8.9% from last year, with total claims dipping 13.1% below the five-year average, despite several large catastrophe events, said a new report. Changes in pol...
Two-thirds of brokers prioritise claims handling and risk management support over policy wording and digital trading tools
Medical claims top 43% as travel insurance payouts hit record highs
Stuart Gentle Publisher at Onrec 24 Jun 2026|Clear Insurance Management Reveals the Stranger Side of Insurance ClaimsIn a nod to the unpredictable nature of modern working life, t...
Carpenters Group’s Donna Richards and Simon Smith on closing the gap between digital insurance and human claims handling
Insurance claims departments are where insurance becomes real. This is the central message I took from Chantal Roberts’ recent white paper, The ROI of Claims Staffing and Education...
Brokers weigh in – and not every carrier made the cut
Protecting trust, reputation and value
Insurance claims should be fast, simple, and personalized but in reality, they are often slow and frustrating. Traditional claims processes rely heavily on manual verification and...
Magellan Solutions - Call Center | BPO | KPO | Outsourcing
Filing a mediclaim becomes easier when you know what to prepare before treatment, during hospitalisation and after discharge. Many claim delays happen because families miss documen...
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