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As claims grow more complex and more consequential, the profession needs to rethink what good claims management looks like
The trade body says deductibles, duplicate filings and coverage determinations, not bad faith, account for many claims closed without payment
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Insurers reject one in 12 claims and pay 71 paise per rupee claimed. The managed care model promises to fix that. Here is what it solves and what it quietly relocates.
Two-thirds of brokers prioritise claims handling and risk management support over policy wording and digital trading tools
Protecting trust, reputation and value
Healthcare payers protect patients from high medical expenses, enabling them to receive the best care without financial hardship. Aside from […] Magellan Solutions - Call Center |...
Filing a mediclaim becomes easier when you know what to prepare before treatment, during hospitalisation and after discharge. Many claim delays happen because families miss documen...
One insurer has enacted a new claims charter
Insurance claims departments are where insurance becomes real. This is the central message I took from Chantal Roberts’ recent white paper, The ROI of Claims Staffing and Education...
The process involves attention to detail and, above all, documentation. Here’s what you need to know.
Insurance claims should be fast, simple, and personalized but in reality, they are often slow and frustrating. Traditional claims processes rely heavily on manual verification and...
Identity-theft documents allegedly failed to clear claims data used in underwriting
Stuart Gentle Publisher at Onrec 24 Jun 2026|Clear Insurance Management Reveals the Stranger Side of Insurance ClaimsIn a nod to the unpredictable nature of modern working life, t...
Carpenters Group’s Donna Richards and Simon Smith on closing the gap between digital insurance and human claims handling
A rented trailer, a worker's alleged injury, and four ways to deny coverage
One vague line about an undisclosed customer letter is why
Communication gaps, inconsistent handling and outdated processes are reshaping how brokers and clients experience claims
With UK insurers forecast to pay out £1.11 for every £1 earned in 2026, the pressure on motor claims efficiency has moved from operational concern to regulatory priority
Policies sold through Lloyd’s of London present distinct jurisdictional challenges. Unlike policies sold by a single insurance company, Lloyd’s policies are sold through a marketpl...
TL;DR Collecting feedback right after a real interaction, such as First Notice of Loss (FNOL), claims resolution, renewal, or cancellation, is far more useful than sending...
Insurance claims are still slow, manual, and also with frequent errors. Insurers deal with high volumes, complex documents, and rising fraud risks. This leads to delays, poor custo...
Losing a loved one is one of life's most difficult experiences. When that loss is compounded by a denied life insurance claim, the emotional and financial toll can be overwhelming....
A car owner has won over Rs 4 lakh after an insurance company delayed settling his accident claim for nearly a decade. The West Bengal state consumer commission held ICICI Lombard...
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