Social Media Ideas for Better Communication With Passengers

Rethinking Passenger Audio

Passenger audio and communication technology is undergoing a fundamental shift from legacy PA infrastructure to intelligent, integrated systems that deliver accessible, personalise...

DB launches “Better Communication with Passengers” program

Deutsche Bahn (DB) will invest an additional EUR 50 million by the end of 2027 to improve communication with passengers. [...]

What Can Auracastв„ў Do For Passenger Information?

Poor audio announcements have long been accepted as part of travelling by rail. Whether caused by background noise, different vehicle acoustics or hearing impairments, important pa...

United Airlines’ formula for better internal communications

Putting relevance over volume. Sometimes, the best way to improve internal communications is to communicate less. In recent years, United Airlines has focused on putting this idea...

How to Make Driving a Rideshare More Comfortable for You and Your Customers

How to Make Driving a Rideshare More Comfortable for You and Your Customers

More Than a Passenger: Helping Your Plus-One Become an Active Participant in Flight

Cockpit anxiety can be turned into confidence through shared awareness and simple communication. The post More Than a Passenger: Helping Your Plus-One Become an Active Participant...

Measuring Wi-Fi Quality From The Passenger’s Perspective

When It Comes To Onboard Wi-Fi, Passengers Judge The Experience Simply: Does It Work, And Does It Work Well? Slow speeds, lag and disconnections can quickly impact satisfaction, ev...

Most People Don't Know The Real Reason Flight Attendants Greet You At The Plane Door

You’ve probably never thought too hard about it. As you board a plane, a flight attendant stands at the aircraft door, smiles, says “welcome,” maybe glances at your boarding pass....

New airport technology aims to increase safety for passengers flying

There’s new technology in place created by Saab Inc. to help with passenger safety.

GBTA Applauds U.S. Passage of Legislation to Strengthen Security and Improve Passenger Experience

GBTA welcomed House passage of the SAFEGUARDS Act and One Stop Pilot Program Extension Act, which restore TSA security fee funding and reduce redundant international screening.

China’s aviation regulator steps up safety communication with foreign carriers

China’s civil aviation authority has dialled up its safety-focused communications with some foreign carriers from Southeast Asia in recent months to enhance ties, communication and...

New digital card helps rail passengers ask for priority seats

CrossCountry has introduced an industry-first digital Priority Seating Card, designed to help passengers discreetly communicate their need for a priority seat on board.

Can a WhatsApp reporting channel clean up Berlin's 'Kotti' station?

Passengers at Berlin’s Kottbusser Tor can now report litter, graffiti and damage directly to the BVG via WhatsApp. The transport operator hopes the pilot project will help get prob...

International Flyers, Take Note: New Boarding Pass Rule Kicks In Sept. 1 - Check Details

The communication said that the existing requirement for passengers to show physical boarding passes caused inconvenience.

Why airlines are finally waking up to context-aware design

Your boarding pass has been sitting in that app for three days. But right now, as you sprint through Terminal 5, it’s the last thing you…Continue reading on UX Collective »

Passenger Screens Are Causing Drivers Tech Headaches As Over A Third Of Buyers Never Bother To Use Them

Screens aren't going anywhere, whether you like it or not, but I'm sure there is a way to better integrate the experience and make them just a bit less glitchy.

This DJ sampled a flight attendant dealing with a difficult passenger. It’s gone viral.

There’s nothing civil about civil aviation these days. Passengers are having to deal with people who demand that they give up their seats, drunks, people who won’t control their ch...

Пассажирам самолетов в Казахстане хотят дать больше прав: что изменится

Казахстанские авиакомпании обяжут играть по новым, более человечным правилам. Министерство транспорта РК подготовило масштабные поправки, которые защитят пассажиров от произвола пе...

В России изменятся правила информирования пассажиров об отмене поезда

В России с сентября 2026 года изменятся правила оповещения пассажиров об отмене поезда дальнего следования или изменении его маршрута: перевозчик будет делать это через мобильный т...

GMB Union says taxi and private hire signage may no longer be necessary as technology changes passenger reassurance

The GMB Union has questioned the continued need for taxi and private hire vehicle signage, arguing that modern technology may now provide passengers with sufficient information to...

BFG Monday: Patrol Has a Communication Problem Nobody Talks About

Patrol runs on communication, and most of that communication happens over a radio or through spoken words. Both fail in predictable places. A driver cannot describe which of four d...

Airplane etiquette survey: Many Americans say passenger behavior is getting worse

A new survey reveals Americans' biggest airline etiquette pet peeves, from loud passengers and reclining seats to armrests, window shades and deplaning.

Porter’s rollout of modernized Dash 8 interiors now underway

TORONTO — All 29 of Porter Airlines’ De Havilland Dash 8-400 aircraft are getting an interior refresh. The first new-look aircraft are already in service, with the full fleet expec...