Social Media Ideas for American Customer Satisfaction Index

Samsung Overtakes Apple for Top Smartphone Customer Satisfaction

Samsung has edged past Apple for the top spot in customer satisfaction for cell phones, according to the American Customer Satisfaction Index's 2026 Telecommunications, Cell Phone,...

CRMI Honors 25 Service Organizations for Delivering 'World-Class' Customer Service; 5 Cited for Certification in Custome...

3 Cited for Certification in Providing Employee Centric Work Environment (VoE);3 Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠

Have We Turned The Corner On CX Quality?

While North America shows early signs of recovery following the last few years of decline, the picture elsewhere remains less clear. Read the main takeaways from our 2026 global Cu...

The Best Internet Providers for Customer Satisfaction Across America

When it comes to customer service and reliability, how does your internet service provider stack up?

Customer Experience Management Market Worth $34.02 Billion by 2032, Growth, Trends & AI-Powered CX Solutions | Repor...

ACSI: Samsung edges out Apple in cell phone satisfaction, while Apple Watch ties at the top

The American Customer Satisfaction Index (ACSI) has published this year’s Telecommunications, Cell Phone, and Smartwatch Study. Here’s how the iPhone and the Apple Watch did. m...

Forrester’s 2026 BX Index™ Rankings: North American Brands Make Gains; Europe And Asia Are More Constrained

Forrester’s 2026 Brand Experience Index reveals where brand perception is strengthening and where it’s stalling. Read about the high-level shifts across regions and industries this...

Retail’s Incremental Total Experience Shift: Select Brands See Significant Improvement

Forrester assessed 41 major US retailers for our Total Experience Score to determine how well brands win and serve customers. Retailers have work to do: The average Total Experienc...

Shockingly, a new report suggests wireless customer satisfaction is at an all-time high

The report also shows some interesting changes in smartwatch and phone customer satisfaction.

Wisper Internet Tops National Customer Loyalty Benchmark for Internet Providers

Wisper Internet earned one of the highest customer survey scores for any internet service provider in the country, earning a 63 Net Promoter Score. MASCOUTAH, Ill., June 16, 2026 /...

“Reassessing the Relationship Between Consumer Sentiment and Spending with a New Composite Index”

Chicago Fed letter, by Brave, Henken, and Jolley: …we show how related daily measures of consumer sentiment can be used to correct for potential biases in the University of Michiga...

Trust in the Age of AI: Customer Response Summit Scottsdale to Explore the Future of Customer Assurance

As AI rapidly reshapes customer interactions, customer experience leaders are confronting a new challenge: how to maintain customer trust while accelerating automation. According t...

Jersey Mike's steals customer satisfaction crown from Chick-fil-A

Chick-fil-A has been the top-rated quick-service brand in the American Customer Satisfaction Index for 11 years. But this year the sandwich chain joined the ranking and won the top...

Kevin Hassett on Survey Sampling and Index Theory: He’s NEC — Not CEA — Chair, but Really?

From Kevin Hassett on Sunday’s Face the Nation: …let’s start with the [U.Michigan] consumer sentiment number, because that was a number that was very striking to me and to you. I k...

US Banks’ Total Experience Is Improving, But Most Still Have Work To Do

Improvement is real in US banking — but fragile. Forrester’s 2026 Total Experience Score rankings show that gains in customer experience and brand perception are driven by better e...

US Health Insurers Show Experience Improvements

Forrester’s 2026 health insurer experience rankings signal the end of a prolonged decline — but it’s too soon to declare victory just yet. Read the takeaways from this year’s repor...

Record profits, terrible service: something’s got to give for US consumers

Experts say consolidation and market power have left consumers paying more for lessHow do people in the US describe customer service in 2026?When Delta Airlines charged Marie Dugga...

IMA unveils Management Accounting Competency Index

The Institute of Management Accountants' MACI measures how strongly organizations value the competencies that shape business performance.

Sentiment Beats Expectations, Slightly

From U.Michigan, preliminary sentiment at 48.9 vs. 46.1 consensus. Figure 1: U.Michigan Economic Sentiment (blue), Conference Board Confidence Index (brown), Gallup Confidence (gre...

This Unexpected Airline Was Just Named the Best in Customer Service—and It’s Not Delta or United

At 89 percent, this carrier received the highest overall satisfaction score from over 1,000 travelers.

High gas prices, cost of living send US consumer sentiment to all-time low

By Alicia Wallace, CNN (CNN) — Americans just loathe this economy. A closely watched measurement of US consumer sentiment fell to a fresh, all-time low in May, according to the lat...

Voice of Customer Metrics: Which Ones to Track and When

TL;DR Voice of customer (VoC) metrics fall into two tiers: quantitative survey scores (NPS, CSAT, CES) and signal-based metrics like sentiment analysis, churn intent detection,...

Why U.S. Retailer Brands Invest in Inquiry Support to Strengthen Customer Experience

Magellan Solutions - Call Center | BPO | KPO | Outsourcing

Conference Board Index Still in Gloomy Range

Confidence rises to 91.2, but below consensus (94.4), from downwardly revised level. Gallup also rises. Figure 1: U.Michigan Economic Sentiment (blue), Conference Board Confidence...