Latest updates for Amazon Connect

Fresh curated links around Amazon Connect are collected here so marketers can spot useful updates and turn timely ideas into posts faster.

Recent items include:

  • Build a voice travel concierge with Amazon Bedrock AgentCore, Managed Knowledge Base and Nova Sonic
  • Reduce time-to-hire for quality candidates with AI-powered Amazon Connect Talent
  • Deploy a multimodal WhatsApp ordering assistant with Amazon Bedrock AgentCore

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Fresh articles and ideas

Recent curated links from global sources. Generate one free draft from any story, then use SocialBu to schedule and refine your content calendar.

aws.amazon.com /2 weeks ago

Build a voice travel concierge with Amazon Bedrock AgentCore, Managed Knowledge Base and Nova Sonic

Add a voice travel concierge to an airline app with Amazon Bedrock AgentCore, Amazon Nova Sonic for real-time speech, and Amazon Bedrock Knowledge Bases for policy answers. Travele...

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aws.amazon.com /1 month ago

Reduce time-to-hire for quality candidates with AI-powered Amazon Connect Talent

Amazon Connect Talent is an AI hiring solution built for talent acquisition leaders managing scaled hiring. It delivers AI-led interviews, data-driven assessments, and consistent e...

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aws.amazon.com /1 month ago

Deploy a multimodal WhatsApp ordering assistant with Amazon Bedrock AgentCore

Learn how to deploy a multimodal WhatsApp ordering assistant that takes customer orders through text, voice notes, and real-time voice calls on a single business number, built on A...

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aws.amazon.com /1 month ago

Announcing Spark Connect on Amazon EMR on EC2: Interactive PySpark anywhere

Amazon EMR on EC2 now supports Spark Connect, so you can develop and debug PySpark interactively from Amazon SageMaker Unified Studio Data Notebooks or your own IDE while Spark run...

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aws.amazon.com /1 month ago

Agentic conversational video intelligence built on AWS

Learn how to build a conversational video intelligence solution on AWS using an agentic architecture. A single Strands Agents SDK agent orchestrates Amazon Bedrock, Amazon Rekognit...

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aws.amazon.com /1 month ago

Natera’s intelligent appointment scheduling with Amazon Bedrock AgentCore

Learn how Natera built an automated voice agent on Amazon Bedrock AgentCore that lets patients book mobile phlebotomy appointments through natural conversation. The post covers the...

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aws.amazon.com /1 month ago

How DiDi built intelligent contact center QA with Amazon Bedrock

DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38...

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aws.amazon.com /3 weeks ago

Announcing Spark Connect on Amazon EMR on EKS: Interactive PySpark development, anywhere

Announcing Spark Connect on Amazon EMR on EKS: build, test, and debug Spark applications from VS Code, PyCharm, Jupyter notebooks, Amazon SageMaker Unified Studio, or dbt, while ru...

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aws.amazon.com /1 month ago

Aderant builds intelligent ticket triage with Amazon Nova

Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichm...

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newswire.com /3 weeks ago

OneMeta Expands VerbumCall to Amazon Connect, Targeting Q1 2027 Readiness

VerbumCall integration is in development, with Q1 2027 targeted for readiness; AWS for Startups is supporting the work.

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aws.amazon.com /3 weeks ago

Building ambient agents with Amazon Bedrock AgentCore: From event-driven signals to human-in-the-loop workflows

Ambient agents respond to events such as an Amazon S3 upload, a schedule, or an alert instead of waiting for a chat prompt. This post walks through building framework-agnostic ambi...

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aws.amazon.com /4 days ago

Developers can now access SageMaker Studio through the new AWS experience

New Amazon SageMaker AI customers can now land in a fully configured SageMaker Studio environment in only a few steps. Sign up with an identity you already have, such as Amazon, Ap...

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aws.amazon.com /1 month ago

Connect Amazon Bedrock AgentCore to cross-account knowledge bases

Learn how Amazon Bedrock AgentCore agents in one account can generate answers from an Amazon Bedrock knowledge base backed by Amazon Redshift Serverless in another account, without...

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aws.amazon.com /1 week ago

How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base,...

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aws.amazon.com /1 month ago

Connect an AgentCore Runtime hosted MCP server to Amazon Quick

In this post, you will learn how to deploy and host your MCP server in AgentCore Runtime and integrate it with Amazon Quick, along with the prerequisites. With this pattern, you pr...

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aws.amazon.com /1 month ago

Deepgram deepens Amazon SageMaker AI observability with Enhanced Metrics

Self-hosted speech AI carries an observability trade-off: the numbers that drive capacity planning and cost management stay locked inside the vendor container. Deepgram closes that...

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aws.amazon.com /1 month ago

Every team is a data team — bring Amazon Redshift analytics to ChatGPT Work

AWS is announcing the AWS Data Analytics plugin for the new Data agent in ChatGPT Work. Teams can ask questions in natural language, analyze governed data across their Amazon Redsh...

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aws.amazon.com /3 weeks ago

Automating Amazon Textract adapter lifecycle management across accounts

Learn how to operationalize Amazon Textract Custom Queries adapters for production: infrastructure as code with AWS CloudFormation and Terraform, a cross-account adapter promotion...

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aws.amazon.com /1 month ago

Build an end-to-end RFI questionnaire workflow using Amazon Quick Automate

Learn how to build an end-to-end RFI questionnaire workflow with Amazon Quick Automate. Read a multi-tab RFI workbook from Amazon S3, use natural-language prompts to extract and st...

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aws.amazon.com /1 week ago

Building agents that transact with Anchor Browser and AgentCore payments

Learn how the AWS Generative AI Innovation Center Partner Agent Factory and Anchor Browser built AI agents that autonomously pay for x402-protected web resources and APIs. Amazon B...

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aws.amazon.com /1 month ago

Accelerate Apache Spark debugging on Amazon EMR with AWS DevOps Agent

Extend AWS DevOps Agent to investigate Apache Spark failures on Amazon EMR. This post shows how to register the Apache Spark Troubleshooting Agent for Amazon EMR as a custom MCP ca...

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aws.amazon.com /3 weeks ago

Building an AI-powered contract intelligence platform with Amazon Quick and Amazon Bedrock AgentCore

Manually extracting data from hundreds of vendor contracts doesn't scale, and RAG chat tools fall short on portfolio-wide questions. This post shares a contract intelligence platfo...

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aws.amazon.com /1 month ago

How Ninth Wave built AI-powered open finance onboarding on Amazon Bedrock

Learn how Ninth Wave built Compass, a multi-agent AI onboarding assistant on Amazon Bedrock AgentCore that validates bank APIs against Financial Data Exchange (FDX) standards, scor...

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aws.amazon.com /3 weeks ago

Build real-time voice applications with vLLM-Omni on SageMaker AI – Part 1

Deploy a text-to-speech model on Amazon SageMaker AI with the AWS vLLM-Omni Deep Learning Container and stream generated speech over a persistent bidirectional connection. This Par...

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Sources covering Amazon Connect

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newswire.com

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