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Your customers expect consistent, instant, intelligent service across every channel, even when they bounce between SMS, email, and web chat from one interaction to the next. But yo...
Retail customer experience leaders are not short on enthusiasm for artificial intelligence, but they are short on certainty about how to use it, especially when it touches the deli...
There is a consensus in every prediction this year that agentic AI will have an effect on retail. What is not discussed at all is what follows: the process of implementing it in a...
Blue Yonder has announced new retail innovations as part of its ‘Cognitive Solutions’ portfolio, designed to help hardlines and softlines retailers move from insight to action with...
Consumer electronics retailer Best Buy has started a phased rollout of its ‘Ask Blue’ AI shopping and support assistant
When OpenAI introduced shopping capabilities in ChatGPT, my first thought wasn't about consumers. It was about retailers. Having spent years working on retail platform — from store...
AI visibility will depend on what information exists across the internet, not just what exists on your own website. Brand reputation is becoming machine-readable and AI agents may...
Marketplaces spent a decade building systems to keep bots out. In agentic commerce, some of those bots are now your best customers — and the rest are harder to spot.
AEON, the settlement layer built for the AI economy, has launched Agentic Checkout, enabling AI agents to autonomously shop, check out, and pay across e-commerce platforms such as...
The use of AI agents is soaring in the retail sector, but visibility remains a major challenge, with regulated data at risk.
The retailer is setting the rules AI shopping agents will have to follow.
Enhance AI shopping visibility with agentic shopping optimization. Learn how product data, feeds, and attributes drive discovery and conversions in AI-powered commerce.
Harvard Business Review reports that 90% of B2B purchases could flow through AI agent exchanges by 2028. Azoma sets out what agentic commerce optimisation platforms should deliver...
Social media giant TikTok is launching an agentic AI service to enable users to find products on the platform and buy directly from a brand with one click
More AI agents will soon be able to browse and purchase from Shopify listings, marking an expansion of the company's agentic commerce ambitions. Shopify announced Tuesday it will l...
Industry players say agentic commerce is the next big revolution in retail. I’ve spent my career in payments infrastructure and watched the same pattern repeat with every new comme...
Generative artificial intelligence is fast becoming part of the shopper journey with over a third of consumers, 34%, using AI tools to shop. That's the top finding of an Acosta Gro...
Anthropic has launched an agentic AI blueprint for businesses building shopping and merchant agents with Claude. The toolkit provides working examples for retail, travel, telecommu...
Governance, product data and the build-or-buy question shape agentic progress, Miya Knights, Retail Technology Publisher, reports from MACH X Amsterdam
Shopify is letting shopping bots go the last mile and complete purchases on customers’ behalf. Its WebMCP protocol now supports checkout for eligible merchants, with transactions g...
We’re moving from technology that waits for the customer to figure out what to ask toward systems that can participate in the conversation, but the opportunity is not about replaci...
Your product data was built for filters, not questions When shopping for real estate, a home listing can tell you the number of bedrooms, square footage, lot size, and age of the p...
The mass retailer is focused on transparency and customer control with a new AI agent profile feature and updated agent terms.
Most teams building a shopping assistant or agent rebuild the same scaffolding: an agent loop, a tool layer over the catalog, an approval gate, and an eval suite. Anthropic has now...
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