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A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genu...
A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
Introduction In today’s dynamic world, creating exceptional guest experiences is paramount across various industries. Hospitality and catering services stand at the forefront of th...
Hospitality's greatest advantage remains human connection. By reducing operational friction and freeing teams to focus on guests, read on to learn how new technologies are helping...
The Ava Hotel Paso Robles, a Curio Collection by Hilton property opened in August 2025, deployed IRIS mobile ordering and digital directory integrated with Toast POS to streamline...
ATLANTA, Georgia, and BIRMINGHAM, Alabama—Otelier announced that Highline Hospitality Partners (HHP) has selected Otelier to centralize and normalize financial and operational data...
The future of healthcare is no longer defined solely by medical excellence, it is increasingly shaped by the quality of the patient experience. Around the world, a new generation o...
RECORD’s editors survey a host of exceptional hospitality spaces, including a wellness-focused alpine getaway, contemporary art museeum–adjacent lodgings, and a buzzy culinary hub.
Customers (and more often, consumers) now have more choice than they have ever had in the professional history of hospitality. From budget airport
The hospitality industry depends on reliable access to quality ingredients to deliver consistent customer experiences. From restaurants and cafés to hotels, catering companies, and...
Highline Hospitality Partners, with 21 hotels and $1.7B in assets under management, will use Otelier to centralize financial and operational data across its portfolio and accelerat...
Practical recommendations are focused on creating conditions hospitality businesses need to invest, grow and create rewarding careers.
A luxury hotel experience begins long before guests arrive at the front desk. It often starts with a phone call. […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
In Canada, full-service restaurants now represent a significant share of the hospitality landscape. In May 2025 alone, full-service restaurant sales reached $8.5 billion, reinforci...
Discover how Lodging and Hospitality Management uses Cisco Meraki to deliver seamless guest Wi-Fi, enhance security with AI smart cameras, and streamline IT operations for a flawle...
At Newport Hospitality Group, we often talk about Living Hospitality. It’s an operating philosophy that brings our most human side to every interaction
Tourism and hospitality businesses across Wales are being encouraged to apply for a new £2 million grant scheme to improve accessibility and create more inclusive visitor experienc...
Innspire joins the Toast Partner Ecosystem to connect its digital guest platform with Toast POS, enabling branded mobile F&B ordering across in-room, poolside, and other on-pro...
BCHA launched The Check-In, a six-part video series hosted by a UBC student, spotlighting hospitality career paths at hotels across British Columbia.
Westgate Resorts' Mark Waltrip argues that financial metrics alone don't define hospitality success, outlining how embedding philanthropy and people-first values into operations bu...
WASHINGTON, D.C.—Innspire announced its integration with Toast Point of Sale. As a Toast integration partner, Innspire will help enable hotels and resorts to offer seamless mobile...
AIHA and SDSU launch a free, eight-part live online workshop series starting September 3, 2026, covering AI fundamentals through software development for hospitality professionals.
Monday brought the first brand-side answer to Friday's Google launch. Hilton put an AI Planner on its own site and app, joined Google's AI Mode with Honors Points redemption, added...
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
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