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This blog is part of the series: What is <this tech> and what is it used for? Dynamics 365 as a term Before we start explaining the CRM apps of Dynamics 365, I thought it wou...
Dynamics 365 is a preferred software solution available on the market today for companies looking... The post Microsoft Dynamics 365 Alternative for Growing Teams appeared first on...
Think your CRM is just a fancy address book? The truth is, many teams still wrestle with manual logging and repetitive admin work instead of actually selling. Before we roll initia...
In today’s competitive digital landscape, building strong customer relationships is no longer optional—it’s essential. Businesses are expected to deliver personalized, seamless, an...
How a single system replaced spreadsheets, workarounds and disconnected tools Live and Learn Consultancy needed a single system to manage their full training workflow. They wanted...
Businesses adopt Microsoft Dynamics 365 to modernize legacy enterprise resource planning (ERP) environments and unify disconnected systems. Growing demand for connected finance and...
I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dynamics 365 Sales. The release notes drop...
For years, Dynamics 365 implementations have followed a familiar pattern. Large teams, multiple management layers, heavy governance, endless status reporting, and too many people p...
It is 8:15 AM in London. The sky outside is doing what London skies do best, contemplating rain. Jamie, a field sales rep for a US-based healthcare company headquartered in New Yor...
The largest asset management firms in the world manage relationships across dozens of countries. Their relationship managers are not sitting in one office covering one city. They a...
In this release, Business Central becomes an autonomous business partner that proactively handles your paperwork. New AI agents will now automatically process customer orders and v...
MRT Financial Services already had the data inside Microsoft Dynamics 365. What they did not have was visibility into how geography was affecting sales coverage, recovery routes, l...
“Fuel prices do not move in straight lines. One quarter they stabilize, the next they spike without warning. When they do, the organizations that feel it first are the ones with fi...
100:00:00,000 –> 00:00:02,720Dynamics can be a filing cabinet or a growth engine. 200:00:02,720 –> 00:00:04,800Most teams build filing cabinets. 300:00:04,800 –> 00:00:06,...
Sixty-five years in business. Thirty subsidiaries. Products are installed in homes, commercial spaces, and buildings across multiple continents. By every measure, SFA Group had bui...
Managing business documents inside Dynamics 365 can become increasingly difficult as CRM data grows. Sales teams upload proposals, support teams attach customer files, and finance...
Modern customers expect businesses to respond instantly, personalize every interaction, and maintain conversation continuity across channels. A customer may start a conversation on...
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for better outcomes. The post Meet Your Ag...
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The post Turning customer experience into...
Meet the practitioners shaping how Dynamics 365 Contact Center is adopted, scaled, and improved in real‑world environments. The post Meet the Contact Center Champions Driving the F...
Managing enterprise applications across Microsoft Power Platform and Dynamics 365 can be challenging for administrators. Teams must continuously monitor storage, licensing, environ...
Gain end‑to‑end visibility into agent workflows with screen recording in Dynamics 365 Customer Service and Contact Center to improve coaching, compliance, and quality evaluations....
2026 Release Wave 1: D365 Sales Microsoft just dropped the 2026 Release Wave 1 features—and you already know I had to break it all down for you. Just like I’ve done before, I’m put...
Field service is very straightforward from the outside. A ticket comes in -> a technician is assigned -> and the job gets done. Easy! However, the reality is considerably mes...
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