Social Media Ideas for Ai-Powered Customer Service

AI Agents and Outsourced Teams: What to Automate in Customer Support and What Stays Human

Providing excellent customer support is crucial for companies that want sustained success. When customers consistently receive prompt, effective responses to […] Magellan Solutions...

Your Customers Just Got an AI Agent. Is Your Business Ready to Talk to Them?

Personal AI agents are now customers. Here's how businesses can prepare.

When to Use AI Voice Agents for Customer Service Instead of Human Call Centers

Stuart Gentle Publisher at Onrec 18 Sep 2026|AI & AutomationWhen to Use AI Voice Agents for Customer Service Instead of Human Call CentersA customer dials in wanting an answer...

What is agentic AI in retail?

Your customers expect consistent, instant, intelligent service across every channel, even when they bounce between SMS, email, and web chat from one interaction to the next. But yo...

Can AI Improve Customer Service Without Losing the Human Touch?

Customer service has always been a balancing act. Businesses want to resolve issues quickly and... The post Can AI Improve Customer Service Without Losing the Human Touch? appeared...

From Call Centers to AI Agents: The Future of Customer Support

Customer support has changed a lot. In the past, most people called a company when they needed help. They waited in a phone queue,… The post From Call Centers to AI Agents: The Fut...

Introducing the Fast Company Pacesetters

Not long ago, using AI to optimize customer experience meant a chatbot, often a frustratingly limited one. Now, just a couple years later, it means a steady and constantly evolving...

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 1

When a customer service team grows, they often face a big problem. Their shared support inbox fills up with noise. Real customer complaints need immediate attention. However, these...

AI Assistants Used to Answer Questions. Now They Want to Run the Business

AI chat assistants learned to answer questions. Then, they learned to solve problems. Now, companies are extending those conversations beyond support. Customer support AI used to h...

AI-First Support Takes Center Stage as Small Businesses Rethink Helpdesk Software in 2026

As lean support teams face rising customer expectations, SMBs are increasingly turning to help desk platforms that combine automation, AI, and omnichannel support.

How to Use AI Agents for Multilingual Customer Support

A practical playbook for multilingual AI support — language detection, translation quality, escalation rules, and how to launch new languages without breaking trust. The post How t...

How AI helps turn customer feedback into operational decisions in real time

Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue beyond the contact cen...

How AWS has embraced AI agents—for itself and its clients

Ruba Borno leads AWS’s Global Specialists and Partners organization, working with companies that use Amazon Web Services to turn AI advances into business impact. To help make t...

AI customer feedback analysis: How to turn feedback into action

AI customer feedback analysis is the use of artificial intelligence mainly natural language processing (NLP) and machine learning to automatically collect, categorize, and interp...

Reinventing the customer experience with AI

This session celebrates a new Fast Company recognition program: Fast Company Pacesetters. These are executives who are innovating at the intersection of AI, technology, and the cus...

Holiday shoppers embracing AI helpers

AI Takes the Call: The Experience Consumers Haven’t Seen Yet

<p>Sponsor Content Webinar from SoundHound AI.</p>

AI use fuels frustration as Hong Kong customer service complaints top 2025 total

The Hong Kong public’s dissatisfaction with customer service is growing, with complaints in the first nine months of the year already exceeding the total for 2025 and many involvin...

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each company's uniqu...

Как внедрить ИИ в поддержку клиентов без потери качества

Самая распространённая ошибка — это попытаться автоматизировать всё сразу. Когда компания подключает чат на сайте, Telegram, WhatsApp, почту, консультации по продукту, претензии и...

AI’s Role in Quality, Operational Efficiency, and Customer Experience

Operational efficiency doesn't always translate into a better customer experience. Small details, personal interactions, and thoughtful use of AI can shape how customers perceive q...

Is Old-Fashioned Human Customer Service Becoming a Competitive Advantage?

Research shows 84% of U.S. customers say AI service should always include easy human access, suggesting hotels and businesses can differentiate by making human support a feature, n...

How to Build an AI Customer Support Agent That Actually Reduces Tickets

A practical playbook for building an AI customer support agent that reduces ticket volume, handles after-hours questions, and escalates cleanly to humans. The post How to Build an...

From theory to practice: building customer agents with Google's no-code tools

Join Google Cloud's AI experts for a live, 30-minute session on building and deploying generative AI customer agents in minutes, not months.