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Based on h2c's AI Hotel Chain Tech Report 2026, 91% of hotel chains use AI, with 61% focused on efficiency gains and 42% aiming to free staff for higher-value guest interactions.
A strategic opinion piece arguing that AI's real value for hotels lies in surfacing hidden demand signals across the guest journey, not just automating tasks, with readiness assess...
An industry keynote speaker argues that as AI automates routine hospitality tasks, the human capacity for empathy, judgement, and connection becomes more valuable, not less, and of...
Sloan Dean, former Remington Hospitality CEO, explains how AI Hospitality Group is rebuilding hotel management using an AI-native stack, outcomes-based profit-share fees, and a roa...
The author argues that AI does not inherently undermine authentic hospitality; what matters is the intent behind its use and whether it empowers employees to respond more thoughtfu...
Gilad Berenstein, founder of Utrip and investor at Brook Bay Capital, outlines practical AI use cases for hoteliers, from daily habit-building to agentic concierge systems and AI-l...
Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and...
The AI Hospitality Alliance and HEDNA have published a free, crowdsourced catalogue of 109 unique AI use cases across 39 hotel systems, drawn from 198 industry submissions.
Monday opened with Markus Busch on AI driving pre-booking discovery to independent hotels commission-free while websites fail to convert the visit, Martin Soler arguing hotels redu...
h2c's AI Opportunity Study 2026, based on 122 responses from 113 hotel chains, finds 70% see proactive AI agents as a key innovation area, while skills gaps and integration challen...
DALLAS, Texas—Sloan Dean launched AI Hospitality Group (AIHG), the hospitality industry’s first fully vertical, AI-native hotel operating company. Dean, former CEO and president of...
Hospitality is deep into AI adoption. An h2c/Cloudbeds study found 78 percent are already using it and 89 percent plan to expand. But one number matters more: just 6 percent have a...
Thursday brought a World Panel viewpoint on how hotel work changes as software tools become AI teammates, Terence Ronson on the hidden token cost of AI travel agents that hotels sh...
Thursday brought Accor launching ALL Concierge across 1M+ pilot conversations in 11 languages on five platforms including WhatsApp, a four-party study finding 54% of travelers use...
Using Cathay Pacific's Google AI contrail-avoidance trial as a framework, this piece argues hotels must define decision envelopes, run shadow-mode pilots, and track AI override rat...
AIHA has released a free Hotel AI Visibility guide covering KPIs, self-assessments, and AEO strategy to help hotels control how AI assistants represent their properties to traveler...
Mews research of 3,250 travelers finds 75% say good hospitality depends on people, prompting the question of whether time saved by AI is actually reaching guests or simply disappea...
A McKinsey 2025 Technology Trends Outlook analysis filtered for hospitality, arguing that agentic AI is reshaping the guest booking layer and that governance, not model capability,...
First Hospitality reports 200%+ AI adoption growth in six months, with a company-wide program covering training, owner reporting, finance operations, and a proprietary GEO Playbook...
Technological efficiency meets high-end service: a luxury hotel lobby where AI-driven recommendations are seamlessly integrated into the check-in process, offering convenience whil...
A former hotel worker argues that AI should eliminate drudge work to free staff for high-value guest interactions, not cut headcount, warning that cost-only thinking destroys servi...
Drawing on a survey of 6,000 travelers and 500 hoteliers, the article argues that AI and connected data systems are the key to closing the gap between guest personalization expecta...
A practical guide covering AI readiness essentials for hotels, including data governance, content accuracy, direct booking strategy, and the emerging role of Model Context Protocol...
AI Hospitality Group (AIHG) wants to run full-service hotels with more tech and fewer managers, plus a fee tied to profit growth instead of the usual top-line revenue.
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