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A luxury hotel GM with 20+ years of experience argues AI amplifies rather than replaces hospitality professionals, citing Hilton's AI Planner, Be My Eyes partnership, and operation...
Hotels across the industry are racing to adopt AI. Automated scheduling. Predictive maintenance. Dynamic pricing. Guest chatbots. The pitch is always the same
Hospitality's greatest advantage remains human connection. By reducing operational friction and freeing teams to focus on guests, read on to learn how new technologies are helping...
A five-part series installment outlines three AI agent use cases for hotel leaders: automated performance briefings, dynamic staff onboarding, and real-time sustainability cost tra...
AIHA and SDSU launch a free, eight-part live online workshop series starting September 3, 2026, covering AI fundamentals through software development for hospitality professionals.
The author argues that AI does not inherently undermine authentic hospitality; what matters is the intent behind its use and whether it empowers employees to respond more thoughtfu...
A strategic guide for hotel management companies on deploying AI across multi-property portfolios, addressing standardization, sequencing, and governance challenges that single-pro...
Using Cathay Pacific's Google AI contrail-avoidance trial as a framework, this piece argues hotels must define decision envelopes, run shadow-mode pilots, and track AI override rat...
AI engines now decide which hotels get recommended, trusted, and booked. Here are the six stages that determine whether yours is the one they choose.
Lighthouse Direct's five-algorithm AI system scores hotel website visitors across intent, spend, destination flexibility, date flexibility, and length of stay to deliver targeted o...
The AIHA launched eight expert committees covering AI architecture, governance, data standards, and agentic protocols, with outputs published as open-source resources for the hospi...
The author argues that AI should handle back-office tasks to free hotel staff for authentic guest interactions, positioning human connection as the hardest-to-replicate competitive...
AI guest journey agents and AR staff tools are closing the gap between the 68% of guests willing to pay more for personalized stays and the 56% of hotels lacking technology to deli...
Technological efficiency meets high-end service: a luxury hotel lobby where AI-driven recommendations are seamlessly integrated into the check-in process, offering convenience whil...
Explores how hospitality organizations can integrate GenAI into employee training without eroding the human judgment, empathy, and service skills that define the guest experience.
AI is shifting hotel personalization from reactive to predictive, with platforms unifying guest data across silos to drive upsells, faster response times, and deeper engagement acr...
Monday opened with hospitality.today's warning that AI tools are describing hotels from outdated sources and guests arrive expecting what no longer exists, a Les Roches argument th...
A new AI cost framework argues hoteliers should route tasks between cheap open-weight and premium closed models based on unit economics, not vendor loyalty.
Friday brought Lighthouse Direct's five-algorithm AI visitor scoring system that targets offers to website visitors by intent and spend before they bounce to an OTA, Pertlink on Sh...
A McKinsey 2025 Technology Trends Outlook analysis filtered for hospitality, arguing that agentic AI is reshaping the guest booking layer and that governance, not model capability,...
Hotels risk being invisible to AI booking agents unless they address five readiness layers: machine-legible data, rate parity, reputation signals, specific positioning, and protoco...
A structured five-phase framework helps hotels assess data infrastructure, run shadow-mode pilots, and scale AI without overwhelming
A curious click on your website, the specific room type a guest has chosen, a recurring order in your restaurant, or a detailed online review
Cendyn argues hotels are drowning in data but lacking direction, and positions AI-powered actionable intelligence as the next leap in hospitality tech, surfacing priorities rather...
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