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EMPORIA (KSNT) - They're essential workers who answer the call for help every day. But you might not ever see them. This week, across the country and here in Kansas, 911 dispatcher...
National Telecommunications Week is a time to honor the vital role emergency dispatchers play in keeping our communities safe.
When someone in Bannock County dials 911, the first person they talk to isn’t a police officer, firefighter, or paramedic. It’s a dispatcher like April Neal, who has spent nearly a...
West Monroe, LA (KTVE/KARD) Everyone knows to call 911 in case of emergency, but in scary situations, its easy to lose focus. Learning what to do in these circumstances can be the...
911 dispatchers honored during National Telecommunicators Week
Among the updated guidance, NENA said telecommunicators should check the ALI NAM field for international callback numbers rather than rely on ANI
Last year, 33 percent of the calls to Dakota County's 9-1-1 center were answered by the AI duo.
More than 20% of 911 calls to Columbia and Richland County were abandoned before operators answered, raising concerns about staffing shortages and emergency response delays
We visited the call centre to learn about the highs and lows of being the voice on the other end of the line
Newton County Central Dispatch handled dozens of weather-related service calls, including two crashes, with three dispatchers answering roughly 87 calls in a 6-hour period.
A 911 dispatcher is crediting quick action and faith after her family escaped a fast-moving fire that left their home in ashes.
Unionised Fire and Emergency calltakers will strike for an hour on Wednesday along with firefighters.
Despite dispatchers ignoring radio traffic for 4 minutes, director blames DC Fire & EMS The post DC911 boss again defends botched cardiac arrest response appeared first on Stat...
Back in August 2024, Ralph Buerger called 911 in Niagara Region, desperate for emergency medical help, but was unable to speak in a call that lasted for 35 seconds.
In Yuma, dispatchers play a critical role in emergency response, working behind the scenes to connect police, fire, emergency medical services, and animal control. The post Honorin...
In Yuma, dispatchers play a critical role in emergency response, working behind the scenes to connect police, fire, emergency medical services, and animal control. The post Honorin...
In Yuma, dispatchers play a critical role in emergency response, working behind the scenes to connect police, fire, emergency medical services, and animal control. The post Honorin...
Eight minutes lost before dispatchers realized they sent help for person trapped to the wrong crash The post DC911 botches serious car crash one block from the White House appeare...
Oklahoma City Police Department 911 Communications announced that it has gone live with ASAP Service, a standards-based solution developed by The Monitoring Association (TMA). OKLA...
You don’t really think about the person on the other end of an emergency call until something goes wrong. 911 Operator flips that perspective completely. It’s currently free on the...
DC911 again proves it can't promptly send help to major tourist corridor in the nation's capital The post Police drive apparent stroke victim to hospital after DC911 twice sends EM...
Callers to the 911 national emergency hotline shared their experiences using the service after a Filipino raised the topic in an online community. A Reddit user on Tuesday, April 2...
Morehead Rowan County E9-1-1 is launching a new "Adopt a Dispatcher" program to recognize the crucial work of emergency dispatchers.
In 2025, the 10-person dispatch team answered about 60,000 911 calls for service that required multi-tasking, quick action, and compassion.
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