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Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build...
Travelers remember how a property made them feel long after they check out. A quick response to a booking inquiry, […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
From dreaming, to discovering, to booking and then reminiscing, the guest journey is made up of many small moments, each one offering an opportunity
Drawing on memory science, the article outlines five design strategies, from arrival rituals to engineered departures, to help hotels create emotionally resonant moments that guest...
See how Trevo’s self-service kiosks meet SABA Hospitality’s digital compendium, mobile ordering and AI concierge - delivering one connected guest journey
The guest arrival shapes the entire stay through the Halo Effect, setting a positive emotional baseline that makes guests more forgiving and receptive to peak moments that follow.
Tuesday brought a forensic look at what a hotel actually receives about an OTA guest: an alias email that stops working seven days after checkout at Booking.com, a 45-day window at...
The post Elevating Your Guest Experience: Revolutionizing Emergency Communications appeared first on LODGING Magazine.
A guest's extended stay exposes a pattern where housekeeping routines, booking system rigidity, and broken DND protocols silently undermine the experience ownership paid to configu...
Global GRI hit a record 87.3% in Q2 2026, with 3-star hotels improving fastest, Asia leading regionally, and review response speed emerging as a core reputation driver.
Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest...
Discover how Lodging and Hospitality Management uses Cisco Meraki to deliver seamless guest Wi-Fi, enhance security with AI smart cameras, and streamline IT operations for a flawle...
The hospitality industry is rapidly embracing self-service technology as hotels look for ways to improve guest satisfaction, reduce front-desk bottlenecks and meet rising guest exp...
The GM of Hilton Anaheim shares how a full-property renovation was used to align design, technology, and team performance, showing that operational efficiency, not aesthetics alone...
Skyscanner data shows 39% of travellers visit local grocery stores while travelling, prompting hotels to rethink neighbourhood engagement through curated food maps, minibar localis...
Drawing on quotes from Charles Eames, Steve Jobs, and Walt Disney, the article argues that exceptional guest experience results from intentionally managing hundreds of small detail...
Wednesday closed the week's guest-ownership thread with the contract clauses behind it. Booking.com's General Delivery Terms limit the guest record to performing the reservation, b...
EHL's Dr. Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.
Hotels are adopting automation and connected technologies to meet rising guest expectations, improve efficiency, reduce costs and support staff productivity, while maintaining the...
Hospitality's greatest advantage remains human connection. By reducing operational friction and freeing teams to focus on guests, read on to learn how new technologies are helping...
The Mandrake does not offer a neutral backdrop for a night in London. It offers something immersive, atmospheric, and far more difficult to engineer than a “pleasant stay”.
Shiji, the global leader in hospitality technology, has announced the release of its Q2 2026 Guest Experience Benchmark, revealing continued progress in global guest satisfaction...
Introduction In today’s dynamic world, creating exceptional guest experiences is paramount across various industries. Hospitality and catering services stand at the forefront of th...
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