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Meals, snacks and drink options at 30,000 feet have always inspired strong opinions. From the coffee you’ll nurse through a transcon flight to the wine list in business class, in...
The Hawaiian word hoʻokipa means hospitality, and it is at the root of Hawaiian culture. That is one of the reasons why for many years Hawaiian continued to hand out free meals on...
TORONTO — Air Canada is rolling out a new collection of bedding and amenity kits across its international network, introducing upgraded comfort items in every cabin as part of its...
Frequent fliers have shared their top rankings for the finest culinary and beverage experiences in the sky. Gathering insights from seasoned travelers and rewards program members,...
Air Canada is introducing a new collection of premium bedding and thoughtfully designed amenities to elevate rest and comfort for customers on international flights. Launching acro...
Air France pours wine like they mean it, and apparently a lot of frequent flyers have noticed — here's what else made the cut. Continue reading…
International air travel is experiencing a fantastic wave of customer-centric cabin updates. In a pioneering move to enhance passenger comfort, United Airlines has officially intro...
Good service on airlines is subjective -- not only do we all have different opinions on what constitutes good service, but there's also so much inconsistency in the industry. One p...
According to a beauty and wellness report from Fresha, your seat selection on an airplane can have a bigger impact on your skin health than the products carried in your hand luggag...
Air Canada is refreshing its in-flight bedding and amenities, introducing a new lineup across all cabins starting next… The post Air Canada elevates in-flight rest with new bedding...
Booking.com survey of 1,000 UK adults finds 67% behave on planes as they do at home, with loud media, smelly food, and TikTok filming topping the list of cabin irritants.
Customers (and more often, consumers) now have more choice than they have ever had in the professional history of hospitality. From budget airport
A spectacular new era of passenger comfort is taking off. In a major competitive shift that directly benefits everyday flyers, the world’s three largest global airlines have simult...
By Abirame Shanthakumar Introduction When American Airlines debuted the Admirals Club in New York’s LaGuardia Airport in 1939, they created the world’s first airport lounge. This w...
Ethiopian Airlines has a large global route network through its Addis Ababa (ADD) hub, as the airline flies to four continents from there. The airline offers a fairly pleasant onbo...
Hello from India, as I’m in the middle of a review trip. After my Turkmenistan Airlines 777 and 737 business class adventure, it’s time to fly Air India’s 777 first class from Delh...
Singapore Airlines is known for its great first class experience (marketed as First Class on the 777, and Suites Class on the A380) — the airline has a great onboard experience, an...
Hawaiian Airlines has a hidden invitation-only lounge at Honolulu airport. Here's what the exclusive Plumeria Loft is like — and who can get in.
The future of healthcare is no longer defined solely by medical excellence, it is increasingly shaped by the quality of the patient experience. Around the world, a new generation o...
You’ve probably never thought too hard about it. As you board a plane, a flight attendant stands at the aircraft door, smiles, says “welcome,” maybe glances at your boarding pass....
In Canada, full-service restaurants now represent a significant share of the hospitality landscape. In May 2025 alone, full-service restaurant sales reached $8.5 billion, reinforci...
As travel continues to evolve, so does the role of the travel advisor, with more entrepreneurs looking for ways to deepen client relationships, increase efficiency and unlock new r...
Air France has officially introduced its newly redesigned La Première first-class cabin on flights between Paris-Charles de Gaulle and San Francisco International Airport. Operatin...
TORONTO — WestJet is apologizing to its passengers – and making it known it’s made good – after this past winter’s legroom debate. As reported earlier this year, WestJet’s cabins i...
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